Returns & Exchanges
We want you to love your Herman Miller products, but if you are not completely satisfied, we offer a 30-day return window for most items in their original condition. Our goal is to ensure your workspace or home environment is perfectly suited to your needs.
Initiate Your Return
Visit our online returns portal or contact our customer care team with your order number to start the process and receive a return authorization.
Pack the Item
Carefully place the product in its original packaging, including all parts, accessories, and manuals to ensure it is protected during transit.
Ship It Back
Affix the provided prepaid shipping label to the box and drop it off at an authorized carrier location or schedule a professional pickup for larger furniture items.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 10 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing